4.00PM
Opening Remarks by Moderator
Diana Teo
Co-Founder, Waa Cow!
Management Committee Member,
Restaurant Association of Singapore
4.05PM
Past & Present: A Restaurateur’s Experience
Andrew Tjioe
Founder, President / CEO,
TungLok Group;
Past President, Restaurant Association of Singapore
As a veteran in the F&B industry, Andrew Tjioe has garnered a wealth of experience in the restaurant business since the 1980s, and has established TungLok Group, one of the largest and leading Chinese restaurant chains in Singapore with partnerships and franchises in Indonesia, China, Japan and Vietnam.
Andrew will share with us his experiences in operating the TungLok Group across ASEAN, especially on the challenges such as manpower shortages, presented by the Covid-19 pandemic and what digital strategies he has adopted to overcome the challenges.
He will also be sharing his thoughts on the benefits and pitfalls of adopting various digitalisation strategies, governmental incentives for digitalisation and the market's readiness for technological changes.
4.20PM
Impact of the Pandemic on the Restaurant Industry of the Philippines:
How to Respond and Recover
Eugene Yap
President
Hotel & Restaurant Association of the Philippines
The Philippines has not been spared by the worldwide Covid-19 pandemic - its vibrant hotel and restaurant industries are also badly affected and are struggling to recover.
In this webinar, Eugene Yap, President of the Hotel & Restaurant Association of the Philippines will share his thoughts and observations on how the affected sectors are coping with the situation, including the Philippine government's responses to the emergency, as well as the adoption of digitalisation in restaurants.
4.35PM
A Case Study: The Key to Survive Any Pandemic
Michael Tan
Chief Executive Officer
Singapore Productivity Centre
Through the course of the pandemic, many F&B businesses have been stress-tested on the strengths and agility of their business model. While the sector remains battered, we have learnt alongside resilient F&B businesses who have managed to weather the storm. We will be sharing one of the more resilient cases and examine the key factors that had enabled them to ride the impact of the pandemic, emerging stronger and ready for the rebound.
4.50PM
Food Services, Automation Made Easy
Nicholas Tung
Co-Founder
EzBot
When it comes to eating, Singaporeans are spoilt for choice, resulting in the local food scene becoming more competitive. Establishments are under pressure to develop the right recipes to cater to our locals' critical palate. Furthermore, the industry is faced with a variety of challenges such as the ever-rising rental rates, difficulty in hiring and the periodic prohibitions to dine-in. In such a climate, will the decision-makers in the Food Service industry still have the bandwidth to innovate and leverage technology to reduce their operational costs, increase operational productivity and increase revenue by utilising a customer database?
5.05PM
Q&A Session
5.20PM
Presentation on Restaurant Asia 2021
by Florence Ng • Project Director
florence@cems.com.sg
5.30PM
End of Webinar
