Digital tools and service solutions are an increasingly important facet of the restaurant business and operations. With more restaurants and food service establishments using AI-driven robots and automated equipment to increase productivity and efficiency in areas such as food preparation and delivery, digitalisation trends in the F&B sector are definitely on the rise. Under the Industry Transformation Map for the food services industry, the government has even envisaged food courts to be deploying robots to assist in the food delivery services in the near future. Adopting digitalisation and technology will help level up services in the highly competitive food industry. In fact, it is the way to survive, especially under the Covid-19 pandemic conditions.